FAQ
Global FAQ
Find answers to common B2B questions about product categories, wholesale information, documentation requests, buyer verification and destination-specific availability.
Wholesale process
How do I request current wholesale information?
You can submit a B2B inquiry through the wholesale pricelist page or contact page. Include your company name, destination country, product category and project scope.
Do you publish wholesale prices publicly?
No. Current wholesale information is shared through a B2B inquiry process and may depend on product category, destination country, documentation requirements and buyer verification.
Who can request wholesale information?
Wholesale information is intended for business buyers, distributors, brands, product companies and other commercial partners. Buyer verification may be required before detailed information is shared.
Can I request information for multiple categories?
Yes. You can select multiple categories in one inquiry. The B2B team can review your request and respond with product category information where applicable.
Product categories
Which product categories are listed?
The catalog includes isolates, distillates, special noids, CBD hemp resin, infused hash, infused flowers, vape formats, and gelatin or tablet format categories.
Are all listed categories available in every country?
No. Availability may depend on destination country, applicable regulations, documentation requirements and buyer verification.
Are these pages individual product detail pages?
No. The website presents category-level information for B2B review. Detailed commercial information may be shared after inquiry review where applicable.
Can I request a category that is not listed on the website?
Yes. You can submit a custom B2B inquiry through the contact page. Custom requests are reviewed case by case and may be subject to documentation and destination-specific review.
Documentation & COAs
Are COAs available?
COA documentation may be available on request where applicable. Availability depends on product category, buyer verification and documentation status.
Can I request batch-specific documentation?
Batch-specific information may be available for verified buyers where applicable.
Does documentation guarantee compliance in my country?
No. Documentation supports commercial evaluation and does not replace independent legal, regulatory, import, or market-specific review.
Do you publish COAs directly on the website?
Documentation may be shared through the B2B inquiry process where applicable. Some files may require buyer verification before they are provided.
Buyer verification
Is buyer verification required?
Buyer verification may be required before certain documentation or commercial details are shared.
Why is buyer verification needed?
Buyer verification helps ensure inquiries are commercial in nature and that category discussions are handled responsibly in relation to destination-specific requirements.
What information may be needed for verification?
Verification may include company details, business email, destination country, product category of interest and commercial context.
Can individual consumers request products?
The website is intended for B2B inquiries only. It does not provide consumer sales, checkout, online ordering or consumer purchasing functionality.
Destination-specific availability
Do you supply worldwide?
Destination-specific availability is subject to review. Some categories may be restricted or unavailable in certain markets.
Who is responsible for local compliance?
Buyers are responsible for understanding and complying with local legal and regulatory requirements.
Can you confirm whether a category is allowed in my market?
The team can review commercial inquiries and documentation availability, but website content does not constitute legal advice. Buyers should obtain independent professional advice where needed.
Why do some categories require additional review?
Some categories may require additional destination-specific checks, documentation review, or buyer verification before commercial discussions continue.
Commercial inquiry process
What information should I include in a commercial inquiry?
Include company details, destination market, requested categories, expected volume, and documentation scope.
How is an inquiry reviewed after submission?
Inquiries are reviewed based on category scope, destination country, documentation needs and verification status. Follow-up may be provided where applicable.
Can I use one inquiry for pricing, documentation and category questions?
Yes. A single B2B inquiry can include multiple commercial topics so the team can respond with coordinated information where applicable.
Website and catalog limitations
Is the website an online store?
No. The website is a B2B catalog and inquiry platform. It does not provide checkout, cart functionality or online payment.
Is website content legal advice?
No. Website content is provided for general B2B commercial evaluation only and does not constitute legal, regulatory, import, tax, medical or professional advice.
Can website content be used as proof of compliance?
No. Website content and category descriptions do not replace formal documentation, independent legal review or destination-specific regulatory assessment.
Related pages
Need category-specific clarification?
Review categories, request wholesale information, and contact the B2B team with your destination and documentation scope.